Shipping & Delivery Policy
Setu by SwaDharma is a digital platform. All services, confirmations, and documents are delivered electronically. No physical goods are shipped.
Nature of Services
Setu by SwaDharma is a digital-only platform that connects devotees with temples, facilitating darshan bookings, donation transactions, seva services, and spiritual identity management. No physical goods are sold, shipped, or delivered through the platform.
All services provided through Setu are delivered electronically via the platform, email, and SMS notifications. This policy exists to provide clarity on how our digital services and documents are delivered to you.
100% Digital Delivery
All confirmations, receipts, certificates, and notifications are delivered electronically. No courier or postal delivery is involved.
Booking Confirmations
Darshan Bookings
Upon successful payment, you will receive an instant digital confirmation via in-app notification and email. This includes a QR code and booking reference number that serves as your entry pass at the temple.
Seva & Puja Bookings
Seva and puja booking confirmations are delivered via email and in-app notification within 5 minutes of successful payment. The confirmation includes seva details, date, temple name, and your reference number.
SMS Notifications
A confirmation SMS is sent to your registered mobile number for all bookings. SMS delivery depends on your mobile network provider. Email is our primary delivery method.
Donation Receipts & Tax Certificates
Donation Receipts
A digital donation receipt is generated on behalf of the temple and delivered instantly via email upon successful completion of the transaction. Receipts include the donation amount, date, temple name, and transaction reference.
Donation receipts and tax certificates
Donation receipts can show the temple’s configured 80G registration details. Tax eligibility and tax certificates are the responsibility of the temple and its accountant; Setu does not generate Form 10BE or Form 114 certificates.
10BD / 10BE Certificates
Form 10BD and 10BE certificates are generated as per Income Tax Act timelines and delivered digitally to your registered email address.
Accessing Your Documents
All receipts and certificates are accessible in your DharmaID account dashboard under Transaction History. PDF downloads are available for all documents.
Platform & Service Access
| Service | Delivery Time |
|---|---|
| Account activation | Immediate upon registration |
| Feature access | Instant upon signup |
| Darshan booking confirmation | Instant (email + in-app) |
| Seva booking confirmation | Within 5 minutes |
| Donation receipt | Instant (email) |
| Tax certificate (issued by the temple) | Within 7 business days |
The platform is available 24/7. Scheduled maintenance windows are communicated in advance via email and in-app notifications.
Delivery Failures & Support
If you do not receive a confirmation or receipt after a successful payment:
Check spam/junk folder: Confirmation emails may occasionally be filtered by your email provider.
Verify your email address: Ensure the email address on your account is correct and up to date.
Re-send from dashboard: You can re-send any confirmation or receipt from your account's Transaction History.
SMS delivery: SMS delivery depends on your mobile network. If SMS is not received, rely on the email confirmation.
If you continue to experience issues, contact our support team and we will re-send your confirmation or receipt manually.
